We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 30 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

Bondi Men Skin
ATTN: Returns
83 Bryant Street
Rockdale, NSW 2216

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are non refundable.

Sydney, Australia

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. EST, excluding weekends and major AUS holidays. Orders will ship 1­-2 business day after you order.

*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you
• Whether your parcel is a domestic (AUS) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

All of our products are crafted with A1 Australian ingredients formulated right here and have the smell of what we call “raw ingredients” which has a neutral fragrance to it!. Some products like the eye cream will smell strongly of cucumber. If there is an ingredient in the product that has a fragrance that is going to stand out, this will surely happen.

We are working on it! For a company to develop a sunscreen in a moisturiser is a very time consuming and costly process and even after all of that effort most folks just do not like the cloying, unbreathable and greasy feeling that you end up with for day to day! Put simply, if you are going to the beach or working in the outdoors wear sunscreen. If your concern is with Aging/Photo aging or you have hyper pigmentation, melasma or rosacea a sunscreen is a non negotiable! If you choose to add our Retinol Serum into your routine If you are in an office all day or work in doors with minimal travel time to and from work in the morning and afternoon sun, it’s your decision still. Any skin concerns you have that may be worrying or concerning you should always be discussed with a qualified Dermatologist.

Yes, our whole line is cruelty-free! Skin Care is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

We always announce our current re-stocks on our social media. Please subscribe for all announcements.

At this time we are not accepting any new wholesale accounts!